kkff Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the kkff platform. When you create an account on kkff, use our services, or visit our website, you are considered to have accepted the terms of this policy. Protecting user privacy is a core part of our service.

This policy has been prepared with users in Bangladesh in mind. To learn about the overall terms of kkff's services, please read our Terms and Conditions, which cover account management, betting and deposit rules in detail.

You are requested to read this policy carefully before using any of our services. If this policy changes, we will post a notice on the website and the "Last Updated" date on this page will be updated.

2 Information We Collect

2.1 Information Provided at Registration

When opening an account on kkff, you voluntarily provide certain information, such as:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment account details for deposits and withdrawals (such as bKash, Nagad, Rocket numbers)

2.2 Automatically Collected Information

When you use the kkff website or app, certain technical information is collected automatically:

• Device type, operating system and browser version
• IP address and connection duration
• Session information — which games were played and how much time was spent
• Data from cookies and similar technologies

2.3 Identity Verification Information

For transactions above a certain amount or when account verification is required, kkff may request information from a national identity card or equivalent government document. This information is used solely for the purpose of confirming identity.

3 Purposes of Using Information

kkff uses the information collected for the following purposes:

• Creating, verifying and managing accounts
• Processing deposits and withdrawals — via bKash, Nagad, Rocket or bank transfer
• Detecting suspicious activity and ensuring account security
• Providing customer support — resolving issues via live chat or email
• Verifying age and enforcing responsible gaming policies
• Communicating about applicable promotional offers and bonuses
• Analysing and improving platform performance

We never sell your information to third-party advertisers. Your data is not used for any commercial purpose without your consent.

4 Sharing Information and Third Parties

4.1 Service Provider Partners

kkff works with a number of trusted technology and payment service providers, such as payment gateways, game studios and analytics providers. These partners may access only the information necessary to deliver specific services and are bound to comply with our privacy policy.

4.2 Legal Obligations

If required by Bangladeshi law or a judicial order, kkff may disclose information to the relevant authorities. In such cases, we provide only the information that is legally required.

4.3 Business Changes

In the event of a merger or change of ownership, user data may be transferred. We will give advance notice if such a change occurs.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the kkff website and app. Cookies serve three types of purposes:

• Essential cookies: To maintain login sessions and ensure security — disabling these will prevent the site from functioning properly.
• Functional cookies: To remember your preferred language and settings.
• Analytical cookies: To analyse user behaviour and improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may cause problems when using certain services.

6 Data Security Measures

kkff follows industry-standard technical practices to protect user data:

• SSL encryption used for all data transmission
• Passwords and sensitive information stored in encrypted form
• Regular security audits and updates on servers
• Restricted staff access to data — only those who need specific information can access it
• Two-factor verification (OTP) available

Complete security on the internet cannot be guaranteed. However, kkff is committed to maintaining the highest level of caution. In the event of a data breach, we will notify affected users as quickly as possible.

7 Data Retention Period

kkff retains user data for as long as the account remains active. Even after an account is closed, certain data may need to be retained for a specific period due to legal and financial obligations.

Transaction records are retained for a specified period in accordance with applicable law. Once the designated retention period ends, data is securely deleted or anonymised.

8 User Rights

As a kkff user, you have the following rights:

8.1 Right to Access and Correct Information

You can log in to your account at any time to view and correct stored information. For changes to certain details such as name or date of birth, you may need to contact our support team.

8.2 Request to Delete Information

You may close your account and request deletion of your data. However, some data may need to be retained for a specific period due to legal obligations.

8.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can unsubscribe via your account settings or through our support team.

8.4 Request for Account Restrictions

As part of responsible gaming, you can set limits on your account yourself. To learn more, visit our Responsible Gaming page, where self-exclusion, deposit limits and session limit options are discussed in detail.

9 Protection of Minors

kkff's services are exclusively for individuals aged 21 or above. We do not knowingly collect any information from minors. Age verification is mandatory at registration.

If we are informed that a minor's information has been collected, we will delete it immediately and close the relevant account.

10 International Data Transfers

Some of kkff's technology partners operate servers outside Bangladesh. For data transfers, we ensure that the receiving party maintains adequate data protection standards and is contractually bound to do so.

We always endeavour to comply with applicable Bangladeshi law when storing user data.

11 Policy Changes

kkff reserves the right to amend this privacy policy as needed. For significant changes, we will post a notice on the website and inform you via your registered email. Continued use of kkff after any changes will be considered acceptance of the revised policy.

To learn more general information about kkff and read about the platform's history and goals, visit our About Us page.

12 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week to respond in Bengali and English.